At SysmoraCloud ("we," "our," or "us"), we take the privacy of our customers and site visitors seriously. This Privacy Policy details how we collect, use, disclose, and protect your personal information when you visit our website, register an account, or use our Minecraft, VPS, and Discord Bot hosting services.
1. Information We Collect
We collect information you provide directly to us as well as data gathered automatically when interacting with our network and panel.
a. Personal Information You Provide
- Account Details: Name, email address, password hash, and optional Discord username.
- Billing Information: Billing address, phone number, and payment method details (processed securely via our PCI-DSS compliant payment providers; we never store raw credit card numbers).
- Support Communications: Content of support tickets, Discord messages, or email inquiries sent to our support staff.
b. Information Collected Automatically
- Device & Connection Data: IP address, browser type, operating system, and ISP.
- Log & Usage Data: Access timestamps, pages viewed, referrers, panel actions, and server metric telemetry.
- Server Resource Telemetry: CPU usage, memory utilization, disk I/O, and network bandwidth on hosted containers to prevent abuse and enforce plan limits.
2. How We Use Your Information
We use the data collected for specified and lawful purposes, including:
- Provisioning and maintaining your game servers, VPS instances, and bot containers
- Processing financial transactions and sending invoices or receipts
- Authenticating your logins and securing your access to the Pterodactyl and client panels
- Mitigating DDoS attacks, abusive behaviors, malware, and fraud
- Notifying you about service status, security alerts, and critical platform updates
- Providing technical support and troubleshooting operational issues
3. Cookies and Tracking Technologies
We use strictly necessary cookies to keep you signed in, preserve active session tokens, and save currency preferences (e.g., INR). We do not use third-party behavioral advertising or selling cookies.
You can set your browser to refuse cookies, but certain core features (such as remaining logged in to the control panel) may not function properly without them.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We only share information in the following limited situations:
- Payment Processors: Trusted gateways (e.g., Razorpay, Stripe, UPI partners) to securely complete transactions.
- DDoS & Infrastructure Providers: Upstream network providers and data center partners solely to route traffic and mitigate volumetric cyber attacks.
- Legal Obligations: When strictly required by law, subpoena, court order, or official governmental investigation.
5. Data Security & Storage
We employ enterprise-level technical and organizational measures to safeguard your personal data:
- All website and panel transmissions are encrypted using modern TLS 1.3 encryption.
- Passwords are securely hashed using strong modern cryptographic algorithms (bcrypt/Argon2).
- Server nodes and customer databases are secured behind enterprise firewalls and DDoS mitigation appliances.
- Access to backend infrastructure is restricted to authorized engineers on a strict need-to-know basis.
6. Data Retention
We retain your personal information for as long as your account remains active or as needed to provide you with services. When an account is terminated or cancelled:
- Server files and customer databases are purged within 7 to 14 days of termination.
- Billing invoices and transaction receipts are retained for a minimum period as required by Indian tax and accounting regulations.
- Network and server access logs are purged on a rolling 30 to 90-day cycle.
7. Your Rights
Depending on your jurisdiction, you have certain rights concerning your personal data:
- Right of Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Update or correct inaccurate account details through your client portal.
- Right to Erasure: Request the deletion of your account and associated personal data (subject to legal retention requirements).
- Data Portability: Export your game saves, configurations, and bot scripts at any time directly through the file manager.
8. Protection of Minors
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete such information and terminate the account.
9. Third-Party Links
Our website may contain links to external sites (such as Discord, Trustpilot, or CurseForge). We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party service you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable legal requirements. The updated date will always be visible at the top of this page. Major updates will be announced via client portal notices or our Discord server.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal information, please open a ticket in the client portal or reach out on our Discord Community.
