Knowledge Base
Guides and how-tos for getting the most out of your server.
5 articles
How much RAM does your Minecraft server need?
A practical guide to sizing RAM for survival servers, plugin networks and modpacks, and how that maps to our Dirt to Netherite plans.
Paper, Purpur, Fabric, Forge or Bedrock: which server software should you pick?
A plain-English comparison of the server types we support, with a quick guide to matching the software to what you want to play.
How to fix lag and low TPS on your Minecraft server
Work out whether the lag is from the server, the network or the player's own computer, then fix it step by step.
Our 72-hour money-back guarantee: who qualifies and how to request a refund
Eligibility, what is not refundable, how to open a refund request and how long it takes, explained in one place.
How to order and get help fast: opening a support ticket
The fastest ways to reach us, how ordering works, and exactly what to put in a ticket so we can solve it the first time.
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