Terms of Service

Welcome to SysmoraCloud ("we," "us," or "our"). By accessing or using any of our hosting services — including Minecraft Server Hosting, VPS Hosting, Discord Bot Hosting, and any other services offered through our website — you agree to be bound by these Terms of Service. If you do not agree, you may not use our services.

1. Acceptance of Terms

By purchasing any plan, creating an account, or using any service provided by SysmoraCloud, you confirm that you are at least 13 years of age and have the legal capacity to enter into a binding agreement. If you are under 18, you must have consent from a parent or legal guardian.

2. Services Provided

SysmoraCloud provides shared and dedicated cloud hosting infrastructure including, but not limited to:

• Minecraft Server Hosting (Java & Bedrock editions)
• Virtual Private Servers (VPS) with KVM virtualization
• Discord Bot Hosting with Node.js, Python, and Java support
• Managed game panel access via Pterodactyl

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable prior notice where possible.

3. Account Responsibilities

You are solely responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Ensuring that your use of our services complies with all applicable laws
• Immediately notifying us of any unauthorized access to your account

SysmoraCloud will not be liable for any loss or damage resulting from unauthorized access to your account when caused by your failure to keep credentials secure.

4. Acceptable Use Policy

You agree NOT to use our services to:

• Host, store, or distribute illegal content of any kind
• Launch DDoS, DoS, or any other form of network attack against third parties
• Send unsolicited commercial messages (spam)
• Mine cryptocurrency without prior written approval
• Host malware, botnets, phishing pages, or hacking tools
• Violate any intellectual property rights
• Engage in any activity that disrupts or interferes with other customers' services
• Resell or sublicense our services without explicit written permission

Violation of our Acceptable Use Policy may result in immediate service termination without refund at our sole discretion.

5. Payment & Billing

All services are billed in advance on a monthly cycle (unless otherwise specified). Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

• Non-Payment: Failure to pay by the due date may result in service suspension after 3 days and termination after 7 days, with associated data loss.
• Price Changes: We reserve the right to change pricing. Existing subscribers will receive at least 14 days' notice before a price change applies to their plan.
• Payment Methods: We accept all major UPI apps, debit/credit cards, net banking, and international payment methods as listed at checkout.

6. Cancellation

You may cancel your service at any time from the client portal. Upon cancellation:

• Your service will remain active until the end of the currently paid billing period
• No further charges will be made
• Data associated with the service may be deleted after the termination date
• Refunds are subject to our separate Refund Policy

7. Data, Backups & Loss

While we take reasonable steps to maintain service stability, SysmoraCloud does not guarantee that any data stored on our infrastructure will be permanently preserved. You are solely responsible for maintaining backups of your data. We are not liable for any loss of data regardless of cause, including hardware failure, cyber-attack, or human error.

Some plans include optional managed backup features. Availability and retention periods are described on each product page. Backups, where offered, are provided on a best-effort basis and do not constitute a guarantee of full data recovery.

8. Uptime & Service Level Agreement (SLA)

We target a 99.9% or 99.99% uptime SLA as specified per product. Planned maintenance windows are excluded from uptime calculations. In the event of an outage that causes us to fall below our published SLA, affected customers may be entitled to service credits as outlined in their plan documentation.

Compensation will not exceed the monthly fee of the affected service and is the exclusive remedy for downtime.

9. Intellectual Property

All trademarks, logos, service names, and content on the SysmoraCloud website and panel are the property of SysmoraCloud or their respective owners. You may not reproduce, distribute, or create derivative works without our explicit written permission.

You retain full ownership of all content, code, and data that you upload or create on our infrastructure.

10. Limitation of Liability

To the maximum extent permitted by applicable law, SysmoraCloud and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of our services.

Our total aggregate liability for any claim arising from your use of the services shall not exceed the total fees paid by you in the three (3) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless SysmoraCloud, its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from your use of our services in violation of these Terms or applicable law.

12. Termination by Us

We reserve the right to suspend or terminate your access to any service immediately and without prior notice if we determine that you have violated these Terms of Service, engaged in fraudulent activity, or posed a security or legal risk to our infrastructure or other customers.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

14. Changes to Terms

We may update these Terms of Service at any time. If changes are material, we will provide at least 14 days' notice via email or an in-panel notification. Continued use of our services after the effective date constitutes acceptance of the revised Terms.

15. Contact Us

If you have questions about these Terms, please contact us through our Discord support server or by emailing sysmoralabs@gmail.com.